FAQ


You can make an order online with or without registration on our website https://www.euromart.com/ or by phone 032345446, as well as by email [email protected] In case of an unsuccessful order, our consultant will contact you. In order to process your order faster, you need to fill in the delivery and contact details correctly.
Delivery to Econt office is from BGN 3 to BGN 5. Delivery to an address is calculated according to the location and weight of the shipment.
Delivery is made with the courier company Econt from 2-5 working days after confirmation of the order by our consultant by email or phone.
The User has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the User or a third party. The condition does not apply to underwear and swimwear due to hygiene reasons.
The courier costs for return and exchange of goods are at the expense of the Client, except in cases where the return is the fault of the Merchant.
Office Econt Plovdiv Fair, NOOPLE Ltd., tel .: 088 359 99 80
While placing your order on the site, in the second step - "ADD TO CART" (under order details), choose a credit or debit card payment method. Click the "ADD TO CART" button again, follow the instructions and enter the data in the payment platform.
The amount is refunded only by bank transfer within 14 working days from the date of receipt of the returned product by providing us with a valid bank account (IBAN and account holder) to which the amount will be refunded.
Each shipment is sent with the preview option. If the product you purchased does not meet your expectations, you can return it or replace it with the form on the site. https://www.euromart.com/page/claim-form/3
Yes, absolutely. The bank card data is not stored in a register.
For the purpose of good hygiene and protection of health, returns of swimsuits, underwear, bodysuits and socks are not allowed. Products for which the customer does not keep a receipt and the original packaging with a label are not subject to return. Also, items with indications that they have been used, damaged or treated in any way are non-refundable.
You can pay by cash on delivery (in cash to the courier upon delivery), as well as by credit / debit card (while ordering on the site). Payment is made in cash / by card of the courier upon receipt of the shipment or by card on the site.